Flat rate shipping of $9 is applied to all U.S. orders under $150.00 while international orders are charged based on weight and destination of package.
It is the responsibility of the customer to provide an accurate and complete shipping address. Frankie Phoenix is not responsible for undeliverable packages due to address issues. **Please double check your address at checkout. Returned mail for incorrect or incomplete shipping address will be charged additional shipping fees. Shipping fees are non refundable.** If you choose to return your undeliverable package for refund an $8 restocking fee will be deducted from your refund.
If you wish to add or edit an item in your order please reach out to us as soon as possible. If you would like to cancel your order please reach out to us through our contact form. Due to time differences and shipping schedules, we cannot guarantee your request for cancellation before the order ships. An $8 restocking fee will be deducted from your order for any order cancelations.
Frankie Phoenix is not responsible for any lost or stolen packages through the post after delivery has been made. If you would like to purchase insurance for your package please purchase the Priority Shipping option at checkout (US only). Insurance does not cover packages that have a tracking status as "delivered" but will cover packages that have been lost during transit. Please contact the United States Postal Service for questions regarding the status of your package.
All orders are processed and shipped out within 48 hours Monday through Friday. Weekend and holiday orders begin processing the following business day. In the case of a backordered item in your order, it may take additional time for your order to be processed. Please be advised that in rare instances an item may be shipped separate from other items in your order.
Frankie Phoenix is not responsible for unforeseen shipping delays that may arise due to weather conditions, natural disasters, and other unforeseeable events.
Orders are shipped via USPS or UPS and are mailed First class/First Class International or ground shipping. Domestic shipping usually takes 3-7 business days. After an order is placed and processed you will be sent a tracking number via email. Please keep in mind that orders placed Monday - Friday (8 AM cutoff) are processed within 48 hours and orders placed Friday through Sunday begin processing on the following business day excluding holidays. Processing time + Shipping time = Estimated delivery date. Please plan accordingly for timely delivery.
International shipping can take anywhere from 7-14 business days. After an order is placed and processed you will be sent a tracking number via email. Please keep in mind that orders placed Monday - Friday (8 AM cutoff) are processed within 48 hours and orders placed Friday through Sunday begin processing on the following business day excluding holidays. Processing time + Shipping time = Estimated delivery date. Please plan accordingly for timely delivery.
International shipping can be tracked via USPS.com
International taxes and or duty/custom fees may be charged by your country and are not the responsibility of Frankie Phoenix. Each country has different customs regulations therefore we advise you to contact your local customs department before ordering. Additionally, these fees are not calculated in your order total and must be paid separately at the time of your package delivery.