• Items must be returned within 30 days of original shipment date for refund or 45 days for store credit.
  • Items must be unused and in the same condition you received them.
  • All accessories and jewelry are FINAL SALE! Discounted items are also FINAL SALE!
  • We do not accept exchanges at this time.

Use the order look up below to request a free return label. Please allow at least 24 hours for your label to be emailed. 

Customers who wish to use their own shipping method for returns are welcome to do so but cannot be reimbursed for shipping fees. 


  • Enter your order number and email in the Order Lookup below to request a free label. 
  • Fill out and include the return form in your return package.
  • Attach prepaid return label onto your package making sure to remove or obscure any previous labels. 
  • Snap a photo of your return label for future reference. 
  • Drop of your package at any USPS office. 

Frankie Phoenix is not responsible for lost, stolen, or damaged returns during transit. 


Once return package has been received, please allow 5-7 business days for processing. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will be credited back to original payment method. Refunds to debit/credit cards may take additional days to process depending on your financial institution. Paypal refunds go through immediately. You will receive an email notifying you of your refund once completed. If you checked out with Afterpay or Sezzle, they will email you all refund details and adjust your account accordingly.