✨FREE US SHIPPING over $50 + FREE RETURNS✨

Returns

RETURN POLICY
  • Items must be returned (postmarked) within 30 days of original shipment date for refund or 45 days for store credit.
  • Items must be unused and in the same condition you received them.
  • All accessories and jewelry are FINAL SALE!
  • FREE returns - US CUSTOMERS ONLY.
  • We do not accept exchanges at this time.

Use the prepaid return label included in your package for hassle free returns. 

Customers who wish to use their own shipping method for returns are welcome to do so. 

RETURN INSTRUCTIONS

  • Fill out and include the return form in your return package.
  • Attach prepaid return label onto your package making sure to remove or obscure any previous labels. 
  • Snap a photo of your return label for future reference. 
  • Drop of your package at any USPS office. 

You may combine items from different orders into one package. Be sure to include all return forms. 

Frankie Phoenix is not responsible for lost, stolen, or damaged returns during transit. 

RETURN PROCESS

Once return package has been received, please allow 5-7 days for processing. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will be credited back to original payment method. Refunds to debit/credit cards may take additional days to process depending on your financial institution. Paypal refunds go through immediately. You will receive an email notifying you of your refund once completed. 

Effective 3/13/2018

For orders place before 3/13/2018 please use the order lookup below.