Use the prepaid return label included in your package for hassle free returns.
Customers who wish to use their own shipping method for returns are welcome to do so.
You may combine items from different orders into one package. Be sure to include all return forms.
Frankie Phoenix is not responsible for lost, stolen, or damaged returns during transit.
Once return package has been received, please allow 5-7 business days for processing. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will be credited back to original payment method. Refunds to debit/credit cards may take additional days to process depending on your financial institution. Paypal refunds go through immediately. You will receive an email notifying you of your refund once completed.
For orders place before 3/13/2018 please use the order lookup below.